• How do I register?

    Registering on GLBlock.com is simple:
    1. Go to GLBlock.com and register with your email address to get started. For registration, you will need a username and a password. Please, note that for a better experience we advise you to use Chrome or Firefox.
    2. Validate your email address with the email we send you.
    3. Login to your GLBLock Portal and enter your mobile phone number. We will send you an SMS with a verification code to check your number is correct. Your mobile phone is also used to protect your account. If you don't receive the SMS, after trying three times, we will provide the code through a phone call.

    Once your phone is verified you are all set and ready to start using our services!

  • How do I buy cryptocurrencies?

    You can buy crypto in 6 easy steps: 1. Login with your email address. If you don’t have an account you can follow our guide How to register on GLBlock.com.
    2. Go to “Buy/Sell” to place your order.
    If you didn’t complete your profile, you need to get verified for buying cryptocurrency with fiat money.
    3. Let’s buy some Cryptocurrencies!
    Choose a fiat currency (EUR). Then, select the cryptocurrency and enter the amount you want to buy. Please, note that this is an estimation: the amount of cryptocurrency you will receive will vary according to the rate when we process your order.
    4. If you didn’t add your wallet address we will ask you to do so before continuing to the payment. If you already have one, choose the wallet you want us to send you the cryptocurrency to and click “Next”.
    5. Choose a payment option: bank transfer SEPA, online bank transfer (or SOFORT banking).
    6. Send the correct amount in EUR to our bank account. Please, do not forget the reference number!
    If the reference of your bank transfer does not contain the correct reference number we will not be able to process your order.

    You’re all set! As soon as we receive your funds, we process the transaction and send the crypto to your wallet! You can click on “History” to see the list of your orders.

  • How do I sell cryptocurrencies?

    You can easily convert ether and bitcoin to EUR on GLBlock.com.
    Follow these simple steps to get started:
    1. Login with your email address. If you don’t have an account you can follow our guide How to register on GLBlock.com.
    2. Go to the tab “Buy/Sell” and choose “Ether” or “Bitcoin” and the amount you would like to convert to fiat currency (EUR).
    3. On the next screen will appear our wallet address: Please send the correct amount to our address by copy-pasting it into your Ethereum wallet or Bitcoin Wallet. You can also scan the QR code on the right if you have a camera.
    In any event, please add the transaction fee on top of the transaction if your wallet does not automatically add it.
    You have a 10 minutes window to send us your crypto, after that your order will be automatically canceled. In order to avoid any delays, do the payment directly from your wallet (and not an exchange platform).

  • How do I swap / exchange cryptocurrencies?

    Follow the steps below to swap or exchange crypto to crypto.
    1. Login with your email address.
    2. Go to “Buy/Sell” to place your order.
    3. Enter the amount of bitcoins, ethers or other cryptocurrency you want to convert. Then click “Next”.
    4. Send us the correct amount of bitcoins, ethers or other cryptocurrency by scanning the QR code or by copying the address. In any event, please add the transaction fee on top of the transaction if your wallet does not automatically add it.
    You have a 10 minutes window to send us your crypto, after that your order will be automatically canceled. In order to avoid any delays, do the payment directly from your wallet (and not from an exchange platform).
    You’re all set! As soon as we receive your crypto in our wallet (after three confirmations), we will process the transaction and send the ethers, bitcoins or other cryptos to your wallet!

  • How do I change my phone number?

    Please open a request in your dashboard with our support desk, asking to change your account’s phone number. Please remember to include what number you would like it changed to in the message - including the country code. A member of our support team will change it for you as soon as possible.

  • How do I change my email address?

    Please open a request in your dashboard with our support desk, asking to change your account’s email. Please remember to include what email address you would like it changed to in the message. A member of our support team will change it for you as soon as possible.

  • How do I delete my account?

    You can delete your account at any time by making a support request while logged into your account. You only have to tell us your user name and that you want to confirm the deletion of your account. Bity has a legal obligation to keep the data of its customers for 10 years. Therefore, if you have placed an order and it has been executed, your account can not be deleted but it will be suspended. If you do not have an executed order, your account may be deleted.

  • What fiat currencies do you accept?

    Currently we support US Dollar (USD) and Euro (EUR).
    If you send currencies other than those two, a bank fee may apply.
    In order to save on fees and processing time, we advise you to exchange your currency to EUR or USD first, then start your order.

  • Can I pay with a credit card?

    We support credit card and bank transfer payments. But if you send currencies by credit card, a bank fee may apply.

  • What is the minimum amount of a purchase order?

    The minimum amount per purchase order is 10 EUR.

  • What are my limits?

    Until all your documents have been verified you can only swap cryptocurrencies. You can not buy or sell one without being verified.
    Restriction:
    You will need to pass through full KYC process. To do that, we require the following information:
    1. A copy of an identity card or passport, which must be signed, valid, include a readable MRZ code and contain a photograph.
    2. A recent photograph of yourself.
    3. Proof of residence less than three months old (documents accepted: Internet, landline, water, gas, electricity bills or bank statements with an IBAN or an account number). This document must contain your full name, address and have a date.
    4. The GLBlock registration form duly filled in and submitted.
    5. The form of the beneficial owner duly filled in and submitted.

    Level of identification:
    The maximum amount you can buy or sell is determined by the amount of information submitted to GLBlock. Larger transactions can be made with a higher level of identification:

    Standard Level
    Required information: a phone number and email address.
    Daily limit, in terms of volume: EUR 5000.
    Limit per transaction: EUR 5000.
    Swap annual limits: unlimited.
    Swap limit per transaction: 5 BTC or equivalent.

    Advanced Level
    With the Advanced level you can buy, sell or swap cryptocurrencies.
    Prerequisites: have all your documents verified and an order executed or a have a video session with our Compliance specialist.
    Required action: You must make a purchase order with your bank account. The owner of this bank account must match your name. If you’d like, you can schedule and conduct a video session with our Compliance specialist.
    Annual limit, in terms of volume: EUR 100000.
    Limit per transaction: EUR 100000.
    Swap: no annual limits.
    Swap limit per transaction: 5 BTC or equivalent

    Expert Level
    With the Expert level you can buy, sell or swap cryptocurrencies.
    Prerequisites: to be at Advanced level.
    Action Required: You must have an annual transaction volume greater than EUR 50000 and ask GLBlock, via its Support Team, to move from the Advanced level to the Expert level. We may ask you to provide some additional information: fill out a new form or provide the proof of origin of funds used in business relationship with GLBlock.
    Annual limit, in terms of volume: none.
    Limit per transaction: CHF 500’000.
    Swap: no annual limits.
    Swap limit per transaction: 5 BTC or equivalent.

  • When will I receive my crypto?

    Orders are executed as soon as we receive your payment on our bank account. Note that transfers in the SEPA zone usually take 1 to 2 business days. International transfers may take longer. In case you forgot to enter the GLBlock reference linked to your order (glblock.com XXXX-XXXX-XX), your funds will automatically be returned.

  • How can I cancel my order?

    Any order that has not been executed can be cancelled by selecting the order in the “History” menu and then clicking on “Cancel”. If this option is not available, please contact us as soon as possible via our Support Team by specifying the reference of the order in question.

  • How can I upgrade from Standard to Advanced?

    You must make a purchase order with your bank account or a video session. The owner of this bank account must match your name.
    As soon as all your documents have been received, verified, and validated, you will receive the instructions on what to do next by email.

  • How can I upgrade from the Advanced level to the Expert level?

    You must have an annual transaction volume greater than EUR 50000 and ask GLBlock, via its Support Team, to upgrade from the Advanced level to the Expert level.

  • Why should I be identified / verified?

    We are compliant with the European regulation framework that aims to prevent money laundering and strictly follow proper know-your-customer (KYC) procedures, because we want to do it right the first time.
    The current European regulations oblige GLBlock to fully identify / verify its customers in the following cases:
    - If you want to BUY crypto on the GLBlock platform, we must verify your account before your first purchase order.
    - If you want to SELL or EXCHANGE crypto and your order transaction is greater than EUR 5000 per day.
    - If you want to SELL or EXCHANGE crypto and your sales transaction volume is greater than EUR 5000 per day.

  • How is my personal information processed?

    All documents that are transmitted to GLBlock are encrypted and stored on our servers. Any personal information is kept private and will not be disclosed to third parties, unless required by law or consent is given.

  • What documents are required for verification?

    To fully verify your account, we will require these following documents:
    - A copy of your identity card or passport.
    - A recent personal photo (like a selfie) of yourself in addition to the copy of your ID.
    - Proof of residence.
    - A properly filled in and submitted registration form. All the information must be accurate.
    - A properly filled in and submitted the Beneficial owner form.
    - Once these documents have been sent to GLBlock and are verified, you will be able to place an buy order.

  • What is proof of address / residence? What types of documents are accepted as proof of address?

    Proof of Address / Residence is a document that allows us to ensure that you actually live at the address used in the registration form. The document must be dated less than three months and contain your full name and address.
    The following documents are accepted:
    - Official bill (Internet, Landline or phone, Water, Gas, Electricity)
    - Bank statements,
    - Official residence document.

  • How long does the verification process take?

    The verification process can often take some time to get our customers individually verified. Our customers’ safety and privacy is always our top priority.
    If your documents take longer to be verified, please check that all your files are complete. Take a look at your user profile in our platform and see if any of these documents are not uploaded:​We prioritize users who have uploaded all the required documents. Your verification may take longer if your files are incomplete.

  • What documents should I provide to prove origin of funds?

    Our compliance team may ask you to provide some extra information about the funds you are using in your business relationships with us.
    The documentation needed depends on the information you have provided in the registration form. Our compliance team will navigate you through the process the way that is the most appropriate and adaptable to your situation.
    The most common documents or proofs that are requested are:
    - Cryptographic proof of ownership of accounts related to your investments (ICOs or other cryptos).
    - Crypto exchange statements.
    - Income tax return.
    - Bank statements.
    - Inheritance certificate.
    - Property sale documentation.

  • Should I have an IBAN?

    When you sell cryptocurrencies on the GLBlock platform, we need your IBAN to be able to successfully send your money to your bank account.
    Unfortunately, you cannot sell cryptocurrencies on the GLBlock platform if your bank does not have an IBAN, but you can buy cryptocurrencies with your account if you wish.

  • What happens if I paid a lower or higher amount than the order amount?

    Purchase order: You will receive the equivalent of the amount you actually paid in cryptocurrencies, within the limit of your quotas and the minimum amounts to place a purchase order.
    Sell order: You will receive the equivalent of the amount you actually paid in foreign currency, within the limit of your quotas and the minimum amounts to place a sell order.

  • Lost my wallet private key, what should I do?

    We do not hold or store our customer’s private key information. For this reason, we cannot give you back any keys for any cryptocurrencies.
    It is your own responsibility to keep your private key safe and to follow security rules. When creating a new wallet, we suggest carefully reading over the FAQ and security policies of the platform before you begin the process.

  • Need help, have a question?

    If you still want to help, we will be very thankful for your cooperation in responsibly investigating and reporting to support@glblock.com any question you might encounter.