Last update: December 12, 2019
Glblock (trademark of XXX SAS) offers an online
cryptocurrency brokerage platform (hereinafter ‘GLB’, ‘we’, ‘our’, ‘us’). The
accessing and use of the website are governed these ‘Terms and Conditions’ set
out herein. These Terms and Conditions shall be supplemented by any and all
special agreements applying in connection with a service or product offered by
GLB where you or your representative (hereinafter ‘you’) act in a capacity as
contracting party. Nevertheless, in the event of any conflict, the provisions
contained in any such special agreement shall take precedence.
By accessing and using the website, you acknowledge that you
have read, understood and agreed to be bound by the Terms and Conditions.
Furthermore, you accept that Glblock may, at any time and without any prior
notice requirement, alter the Terms and Conditions. If you do not agree to the
Terms and Conditions, do not access or use the website in any way whatsoever.
1. Important legal
information
By downloading information, data and documents from our
websites you agree to the following general terms and conditions.
The products and services presented on this website are not
intended for any person/s who, based on their nationality, place of business,
domicile or for any other reasons, is/are subject to legal provisions which
prohibit foreign financial services providers from engaging in business
activities in these jurisdictions, or which prohibit or restrict legal entities
or natural persons from accessing websites of foreign financial services
providers.
2. Local
restrictions - provision of cross-border services
Where we are not authorized by the supervisory authority of
a certain country, we can as a general rule not promote financial services in
that country. This website may however contain information, in particular about
financial services and products offered by us, that may be considered by the
supervisory authorities of the above-mentioned countries as a public offer of
financial products or a canvassing targeting person domiciled in the concerned
countries. You confirm that you access this website on your own initiative and
without any solicitation from us.
3. Website
ownership
The website is the exclusive property of Glblock. The
proprietary rights shall not be altered in any way by any reproduction or use
of the website.
4. No advice
Information provided on the website should in no event be
construed as piece of advice or a recommendation to buy or sell a particular
cryptocurrency or to engage in any transaction whatsoever; nor should the
information provided be construed as advice of any other type, for example of a
fiscal or legal nature.
All of the investment decisions you take shall be based
exclusively on your own assessment of your financial situation and your
investment goals. You are solely responsible for such decisions.
Investments in cryptocurrencies featuring on the website are
subject to certain risks. The price of cryptocurrencies may go down as well as
up. The future performance of cryptocurrencies cannot be guaranteed by past
performance. It is therefore possible that you do not get back the amount you
invest. We strongly recommend that you seek professional advice before making
investment decisions.
5. Exclusion of
Liability
Glblock, their directors, officers, employees, agents or
shareholders will not assume any liability for any loss or damages whatsoever,
be they direct or indirect, incurred as a result of accessing the website or
using the information and services available on the website, or as a result of
the inability to access or use any information or services available on the
website.
In particular, it is expressly stated that in no event will
Glblock, its directors, officers, employees, agents or shareholders be liable
for any loss or damages incurred as a result of errors, technical or otherwise,
transmission failures, system overloads, usage problems, interruptions in
services (including but not limited to system maintenance services), any delay
in the transmission of information, incompatibility between the website and
your files and/or software (in particular your browser) and/or computer,
malfunction, interference, the transmission of a virus onto your computer,
unauthorized access (as a result of hacking or piracy activities, for example),
the willful blocking of telecommunications tools or networks (as a result of
mail-bombing, denial of services attacks, for example) or any other failure or
inadequacy on the part of telecommunication or network service providers.
You acknowledge and agree that our services are provided on
an ‘as is’ and ‘as available’ basis. You are aware that we are not managing nor
responsible of the cryptocurrency associated blockchain. Bitcoin and other
cryptocurrencies you may access, are not under our management or
responsibility. We do not endorse Bitcoin or any other cryptocurrency in any
way whatsoever. By using our services, you acknowledge that Bitcoin, Ether, or
any other cryptocurrencies, are experimental alternative currencies which are
currently under development and that their operation is not predictable.
6. Links
The activation of certain links on the website may cause you
to leave our website. We do not review any of these linked websites and do not
warrant or guarantee, either expressly or implicitly, the quality, pertinence,
accuracy, completeness, update status, availability or legality of the content
of these sites, nor shall it be in any way responsible for the products,
services, information and other content offered via these linked sites. The
same applies to websites offering links to our website. Furthermore, prior
written approval must always be obtained before a link from an external site to
our website can be created.
7. Confidentiality
and encryption
Your attention is drawn to the fact that the data exchanged
between yourself and us is transmitted via open, public networks (such as the
Internet) that are not subject to any controls or reviews. The data transferred
may travel beyond the country borders, even if both yourself and Glblock are
located in the same country. In addition, even if the data transmitted is
encrypted, it may not necessarily stay encrypted for the entire duration of the
transmission, nor may it necessarily remain encrypted at your end: it is
possible that data may be intercepted. Furthermore, you hereby declare that you
have taken note that the legislation applicable in your country may prohibit or
restrict the importing, exporting or use of encryption algorithms. In no event
shall we be responsible for any violations of measures governing the importing,
exporting or use of encryption algorithms. You alone shall be responsible in
the event of any such violation. Lastly, your attention is drawn to the fact
that information transmitted electronically, e.g. by e-mail or SMS, is in
principle not encrypted and may be intercepted.
8. Confidentiality
in respect of user IDs and passwords
You are obliged to keep user IDs, passwords and other means
of identification secret. To this end, you must not store your user IDs,
passwords or other means of identification in your browser and you must delete
all temporary files stored in your cache memory as well as your surfing
history. You are solely responsible should such means of identification be
communicated to, discovered or misused by a third party, and for any and all
losses and damages resulting there from. You have taken note of the fact that
you are required to disconnect from the identification services proposed by us
before leaving your Internet station. To do this, you must close all your
browser windows showing the site.
9. Proper use
of the website
You undertake to use the website in a proper and reasonable
manner, and not to misuse the website in any way or use it in such a way as
might occasion, for example, the overloading of the website, any delay in the
transmission of information, any interruption of service, blockage of access to
the website or any other effect detrimental to Glblock or to the users of its
website. In particular, it is forbidden:
• to place a
purchase order for less than the minimum amount indicated on our website;
• to effect
e-mail-bombing or any denial-of-service attack (in particular flooding) or any
similar attempt similar;
• to infect
the website with any virus, worm, Trojan horse or other software, or any
similar attempt;
• to gain or
attempt to gain unauthorised access to the servers administering the website,
or to circumvent or attempt to circumvent or to disable or attempt to disable
the website’s security features (hacking);
• to update
the information provided on the website using automatic updating programs, e.g.
such as are provided by other websites;
• to use
offline readers or similar software, in particular such as would allow the mass
downloading of data from the website onto your hard disk.
Should you undertake any of these actions, we reserve the
right to deny you access to the website, even if you are a registered customer
of Glblock.
10. Registration
and use of your activities on the website
Please note that we may record and analyze all of your
actions on our websites, APIs, applications, and within other direct marketing
campaigns for security, system monitoring, management, marketing and compliance
with the legal and regulatory requirements to which we are subject. We will
store this information under the appropriate security conditions for a limited
period of time.
We will not pass on your personal information to third
parties, except in the following special circumstances:
• In the
framework of the compliance with legal and regulatory obligations to which we
are subject by Federal Act on Combating Money Laundering and Terrorist
Financing, its implementing ordinances;
• Our
Technical Support is an external support. When you use it, personal information
- such as your username, first and last names, email address, phone number, IP
address and payment information - is stored by this external support;
• The
authentication of your identity documents is carried out by a specialized
external company. As a result, this company has access to these documents.
• Necessary
external providers that help us properly maintain or manage our current
process, product and service offerings, and user base. In cases where use of an
external provider or service is necessary, we will ensure the external provider
respects the same degree of vigilance as we regarding privacy and data
protection.
Your personal and / or contact information will never be
sold by us in any way.
11. User
registration
Using our financial services requires registration to the
website. The registration is free and is resulting, after acknowledgment of the
current Terms and Conditions, in the creation of a User Profile.
The submission and validation by us of various documents, referred
to in these Terms and Conditions, is required for the purchase and sale of
cryptocurrencies, as well as for the conversion of cryptocurrencies. There is
no pre-existing registration fee. We may refuse any registration without having
to provide a reason, may exclude any registered user - including in cases of
fraud, scams, forged securities or forged certificates - or may refuse to enter
into any transaction. Banned users are not allowed to re-register on the Site.
By doing so, these users may be subject to criminal prosecution.
To register on the Site, you must be a natural or legal
person. You must also be able to exercise your civil rights (be at least 18
years of age and capable of discernment). Persons under the age of 18 may not
register on the Site. Every User Profile is unique, personal and
non-transferable. The creation and use of multiple accounts by the same person
is prohibited.
When you register, the information you must submit to us and
the maximum amount you can buy or sell depends on your identification level.
You have the option to opt-in to receive non-mandatory email
messages such as eNewsletters, special offers or other marketing-related
messages. Those emails are sent to the email address on your account. If you no
longer want to receive such email messages, you may opt-out by clicking the
unsubscribe link found within the non-mandatory email messages. Please note
that your opt-out and opt-in requests will be processed as soon as possible,
but may take time to process for technical reasons. Opting out will prevent you
from receiving non-mandatory email messages until you opt-in again. While being
opted-out, you will miss the information contained in non-mandatory messages
which can, among others, include information about updates, improvements, or
special offers.
Required information
• a copy of
your identity document (identity card or passport), which must be signed, with
a legible MRZ code and a photograph;
• a recent
photograph of yourself;
• a proof of
residence less than three months old (accepted documents: bank statements,
credit card statements, internet, fixed-line telephone, electricity, water or
gas bills);
• a properly
completed our registration form;
• a properly
completed beneficial owner form;
• a first
payment made with a bank account in your name.
Upon you registering a phone number, a TAN code will be
used. This means that you will receive a code by SMS, which you must confirm
with us.
We reserve the right to conduct a video conference to verify
your identity, including:
• if we
believe that the documents provided are incomplete,
• if you are
domiciled or have your headquarters in a country at risk, or
• if the first
payment you made was made from a country at risk or through a bank account
which you do not own.
Any changes to your personal data must be communicated to us
immediately. The data provided must be complete and valid at all times.
We will never share your password with third parties and
will never ask you for this information by email or by telephone. Any such
request must be disregarded and reported to us.
You are not authorized to let anyone else access your
account. You are responsible for all activities carried out with your account.
You can delete your account at any time by making a request
through our Technical Support.
We need to keep records of transactions for ten years. This
period will start from the end of the execution of the transactions or, if more
than one transaction forms a whole, from the end of the last transaction.
Therefore, if you have made transactions, your account cannot be deleted.
However, it will be disabled.
12. Registration
fee
Registration is free.
13. Terms of
purchase of cryptocurrencies
You can create a purchase order by entering the desired
amount and the currency of the payment. Choose the preferred payment method and
follow the instructions displayed.
Prices are quoted in euros or any other currency available
for payment and include French Value Added Tax (hereafter : VAT), if
applicable. Payment can be made by bank transfer or by any other means of
payment available on our website. The exchange rate for cryptocurrencies is set
at the time we receive your payment and can therefore vary significantly. We
would like to point out that a bank transfer may take between one and five
working days before it reaches its recipient.
The transaction costs of the cryptocurrencies which will be
transmitted to you are included in the basic price.
If transaction fees have been deducted by your bank or by
any other intermediary from the amount you agreed to pay, we will pay in
cryptocurrency the equivalent of the amount it actually collected.
If transaction fees are charged to us for the receipt of the
payment order you made, we will deduct these fees (including currency exchange
fees) from the amount received and will pay the equivalent of the latter amount
in cryptocurrency.
Purchase orders will be processed by us within five business
days of receipt of payment. If the payment order is not processed within the
aforementioned period, you are obliged to inform us immediately. If you do not
meet this obligation, you will not be able to make any claim for the variation
in the exchange rate.
14. Terms of sale
of cryptocurrencies
You can create a sale order by entering the desired amount
and the desired currency of payment. You must then follow the instructions
posted on the site.
Prices are quoted in the cryptocurrency available for
payment and include VAT (if applicable). Payment must be made by transferring
cryptocurrency to a single-use address provided by us during the process. You
will have 10 minutes to transfer your cryptocurrency.
Any bank fees will be charged to you.
Sale orders will be processed by us within a period of five
working days. This period begins upon receipt of the cryptocurrency into our
single-use account and after your transaction has been cleared and entered in
the relevant Blockchain. If the payment order is not processed within the aforementioned
period, you are obliged to inform us immediately. If you do not meet this
obligation, you will not be able to make any claim for the variation in the
exchange rate.
15. Conditions
for converting cryptocurrencies
You can convert one type of cryptocurrency (for example,
Bitcoin) to another type (for example, Ether). You must then follow the
instructions on the site.
Prices are quoted in the cryptocurrency available for
conversion and include VAT (if applicable). The conversion must be done by transferring
crypto currency to a single-use address provided by us during the conversion
process. You will have 10 minutes to complete the transfer.
The fee for converting cryptocurrency is included in the
basic price.
Conversion orders will be processed by us within a period of
five working days. This period begins upon receipt of the order by us. If the
conversion order is not processed within the aforementioned period, you are
obliged to inform us immediately. If you do not meet this obligation, you will not
be able to make any claim for the variation in the exchange rate.
16. Your due
diligence obligations when you place an order:
When you place a purchase order…
1. Minimum
amount
You may not place a purchase order for less than the minimum
amount indicated on our website.
2. Prerequisites
for purchase orders
You must place a purchase order before making a payment.
Therefore, if you make a payment without a corresponding purchase order, your
funds will be automatically returned. The bank fees will be charged to you. You
may also be charged for administrative fees.
3. Difference
between the amount shown on the purchase order and the amount actually
collected by us
You must pay us, the amount you have indicated in your
purchase order. If the amount you pay is less or more than the amount shown on
your purchase order, the equivalent in cryptocurrency will be automatically
adjusted by us, within the limit of your quotas and the minimum amounts
indicated on our website. The bank fees will be charged to you. You may also be
charged for administrative fees.
4. Address to
be provided
To obtain payment of your cryptocurrency, you must provide
us with a cryptocurrency address that is valid and freely available to you. If
you place a purchase order and provide us with an address that is invalid or
that does not belong to you - such as an Initial Coin Offering (ICO) address -
your funds will be lost. We may perform searches to try to recover lost
cryptocurrency, but will not be required to do so. These searches remain at our
discretion and may be performed when large amounts of money are involved. You
will have to pay for the costs of the search, which will take into account the
technical complexity and the time required for the search.
5. Reason for
payment
When you use fiat currency to pay us, you must indicate the
reason for your payment, using of the following type of reference: “Glblock.com
XXXX-XXXX,” the “Xs” being capital letters or numbers. If the above-mentioned
reference does not appear on the payment order, your funds will be returned.
The bank fees will be charged to you and you may also be
charged an additional administrative fee.
6. Cancellation
of purchase orders
Purchase orders may be canceled as long as the currency has
not been received by us. If you have sent the currency, but we have not yet
received it, your funds will be returned. The bank fees will be charged to you
and you may also be charged an additional administrative fee.
When you place a sell order…
1. Minimum
amount
You may not place a sale order for an amount less than the
minimum amount indicated on our website.
2. Prerequisites
for sale orders
You must place a sale order before making a payment.
Therefore, if you make a payment without a corresponding sale order, your funds
will usually be lost, unless we are able to recover and return them. All
requests to recover funds must be made through our technical support. You may
be charged for administrative fees.
3. Difference
between the amount on the sale order and the amount actually collected by us
If the amount you pay is less or more than the amount shown
on your sale order, the equivalent in foreign currency will be automatically
adjusted by us, within the limit of your quotas and the minimum amounts
indicated on our website. The bank fees will be charged to you. You may also be
charged for administrative fees.
4. Address
provided by us
You must make the payment by transferring cryptocurrency to
a single-use address provided by us. If you send crypto currency to an address
other than the one provided by us, your funds will be lost, as we do not hold
the private keys for these addresses. We may perform searches to try to recover
lost cryptocurrency, but will not be required to do so. These searches remain
at our discretion and may be performed when large amounts of money are
involved. You will have to pay for the costs of the search, which will take
into account the technical complexity and the time required for the search.
5. Bank
reference to be provided to us
In order to receive your currency, you must provide us with
the reference of a bank account that is valid and which belongs to you. If you
provide us with an incorrect bank reference or one that belongs to a third
party, your funds will be lost. We may perform searches to try to recover lost
cryptocurrency, but will not be required to do so. These searches remain at our
discretion and may be performed when large amounts of money are involved. You
will have to pay for the costs of the search, which will take into account the
technical complexity and the time required for the search.
6. Time limit
for payment of cryptocurrency
You must make the cryptocurrency payment within 10 minutes
of placing the sale order. If you do not make the payment within this time
limit, the equivalent value of the cryptocurrency will be automatically
recalculated and you will not be able to assert any claim for the variation of
the exchange rate. Furthermore, the execution of the order and the recovery of
funds are not guaranteed.
7. Network fees
If the network fees chosen by the originator of the
cryptocurrency (the customer) are too low or if the transaction is not
confirmed on the corresponding Blockchain within one hour of the sale order, we
reserve the right to recalculate the exchange rate at the time the transaction
is confirmed on the Blockchain.
8. Cancellation
of the sale order
Sale orders may be canceled, as long as the cryptocurrency
has not been received by us.
When you place a conversion order…
You can convert one type of cryptocurrency (for example,
Bitcoin) to another type (for example, Ether). You must then follow the
instructions on the site.
Prices are quoted in the cryptocurrency available for
conversion and include VAT (if applicable). The conversion must be done by
transferring crypto currency to a single-use address provided by us during the
conversion process. You will have 10 minutes to complete the transfer.
The fee for converting cryptocurrency is included in the
basic price.
Conversion orders will be processed by us within a period of
five working days. This period begins upon receipt of the order by us. If the
conversion order is not processed within the aforementioned period, you are
obliged to inform us immediately. If you do not meet this obligation, you will
not be able to make any claim for the variation in the exchange rate.
1. Minimum
amount
You may not place a conversion order for an amount less than
the minimum amount indicated on our website.
2. Address
provided by us
You must perform the conversion by transferring
cryptocurrency to a single-use address provided by us. If you send cryptocurrency
to an address other than the one provided by us, your funds will be lost. We
may perform searches to try to recover lost cryptocurrency, but will not be
required to do so. These searches remain at our discretion and may be performed
when large amounts of money are involved. You will have to pay for the costs of
the search, which will take into account the technical complexity and the time
required for the search.
3. Address to
be provided to us
You must provide us, with a cryptocurrency address that is
valid and freely available to you. If you place a conversion order and you
provide us with an address that is incorrect or that belongs to a third party -
including an Initial Coin Offering (ICO) address - your funds will be lost. We
may perform searches to try to recover lost cryptocurrency, but will not be
required to do so. These searches remain at our discretion and may be performed
when large amounts of money are involved. You will have to pay for the costs of
the search, which will take into account the technical complexity and the time
required for the search.
4. Time limit
for payment of cryptocurrency
You must make the cryptocurrency payment within 10 minutes
of placing the conversion order. If you do not make the payment within this
time limit, the equivalent value of the cryptocurrency will be automatically
recalculated and you will not be able to assert any claim related to the
variation of the exchange rate. Furthermore, the execution of the order and the
recovery of funds are not guaranteed.
5. Network fees
If the network fees chosen by the originator of the
cryptocurrency (the customer) are too low or if the transaction is not
confirmed on the corresponding Blockchain within one hour of the conversion
order, we reserve the right to recalculate the exchange rate at the time the
transaction is confirmed on the Blockchain.
6. Cancellation
of the conversion order
Conversion orders may be canceled, as long as the
cryptocurrency has not been received by us.
17. Your
Agreement to these Terms and Conditions of Services
The Terms and Conditions of cryptocurrency distribution
service by machines is a legal contract between you, an individual customer,
user, or recipient of a transfer (“You”), and Glblock, headquartered in Paris,
France (other brands, “us”, “we”, “our”, or “Glblock”), regarding your use of
our Service to (i) buy cryptocurrency and have it on a paper wallet ; (ii) sell
cryptocurrencies and receive fiat (euros or other provided currencies).
By accepting these Terms and Conditions, You agree that
these Terms and Conditions will apply whenever You use the Services. If You do
not agree to be bound as required herein, then You cannot use the Services.
18. Services
Availability
Our Services are available 24 / 7 (subject to the opening
hours of the shops in which our cryptocurrency distributors are located). We
strive to provide 24 / 7 service, it may however happen that due to break in
connections or Service maintenance, the services are temporarily unavailable.
19. Limitation of
liability
WE STRONGLY RECOMMEND TO TRANSFER CRYPTOCURRENCIES WHICH ARE
IN YOUR COLD WALLET (PAPERWALLET) ON AN HOT WALLET OF YOUR CHOICE. WE DO NOT
TAKE ANY RESPONSIBILITY FOR THE WALLETS LISTED.
WE DO NOT RETAIN ANY COPY OF THE PRIVATE KEY APPEARING ON
YOUR PAPER WALLET; YOU ACKNOWLEDGE THAT YOU ARE FULLY RESPONSIBLE FOR THE
DESTRUCTION, THE LOSS, THE DAMAGE OR ANY OTHER DETERIORATION OF YOUR PAPER
WALLET.
WE DO NOT TAKE ANY RESPONSIBILITY REGARDING THE BLOCKCHAIN
NETWORK AND DO NOT ENDORSE CRYPTOCURRENCY IN ANY WAY WHATSOEVER. THE
PURCHASE/SALE OF CRYPTOCURRENCY IS AT YOUR OWN RISK DUE ESPECIALLY TO ITS
VOLATILITY.
20. No warranties
WE DO NOT MAKE ANY EXPRESS OR IMPLIED WARRANTIES,
REPRESENTATIONS OR ENDORSEMENTS WHATSOEVER WITH REGARD TO THE GLBLOCK’S WEB
SITE, ANY MERCHANDISE, INFORMATION OR SERVICE PROVIDED THROUGH OUR WEB SITE OR
ON THE INTERNET GENERALLY, AND WE SHALL NOT BE LIABLE FOR ANY COST OR DAMAGE
ARISING EITHER DIRECTLY OR INDIRECTLY FROM ANY SUCH TRANSACTION. IT IS YOUR
RESPONSIBILITY TO EVALUATE THE ACCURACY, COMPLETENESS AND USEFULNESS OF ALL
OPINIONS, ADVICE, SERVICES, MERCHANDISE AND OTHER INFORMATION PROVIDED THROUGH
THE SITE OR ON THE INTERNET GENERALLY. WE DO NOT WARRANT THAT THE SERVICE WILL
BE UNINTERRUPTED OR ERROR-FREE OR THAT DEFECTS IN THE DISTRIBUTOR MACHINE WILL
BE CORRECTED. OUR WEB SITE AND ANY INFORMATION MADE AVAILABLE ON THE WEB SITE
ARE PROVIDED ON AN “AS IS, AS AVAILABLE” BASIS. IN NO EVENT WILL WE BE LIABLE
FOR ANY INCIDENTAL, CONSEQUENTIAL, OR INDIRECT DAMAGES ARISING OUT OF THE USE
OF OR INABILITY TO USE THE DISTRIBUTOR MACHINE.
21. Access and
limitation of the Services
You must be 18 years old or older to use the Services. Any
fraudulent use of the Services, or any use for any illegal, improper or
unethical purpose is strictly prohibited. We have the right to block access to
the Services in its sole discretion and without prior notice to You. You cannot
make a single or several transactions which appear to be connected for an
amount exceeding EUR 5’000.
22. Support
In case of questions or issues regarding our Services,
please send an email to our customer service at: support@glblock.com.